-- Add "Closed" status for tickets (status_id 4) when your tickets_status uses: 1=Open, 2=In Progress, 3=Resolved.
-- Skip if you already have (4, 'Closed'). Example: mysql -u user -p database < add_ticket_status_in_progress.sql
INSERT IGNORE INTO tickets_status (status_id, status_type) VALUES (4, 'Closed');
